Thank you for using our website and services (collectively our “Services”). The Services are provided by Crazy Cow Gifts, located in Paralimni & Larnaca, Cyprus.
1. Accepting These Terms and Conditions
The Terms described in this document are a legally binding contract between you and Crazy Cow Gifts, and set out your rights and responsibilities when you use crazycowgifts.com and/or any other service provided by Crazy Cow Gifts. The content of this contract is based on EU laws, rules and regulations, while jurisdiction belongs to the law courts of the Republic of Cyprus.
Please note that Section 13 (“Disputes with Crazy Cow Gifts”) contains an arbitration clause and class action waiver. By agreeing to the Terms, you agree to resolve all disputes through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and that you waive your right to participate in class actions, class arbitrations, or representative actions.
All the policies mentioned below, are integral part of our Terms, so make sure you read the ones that are relevant for you. Of course, you’ll still want to spend some time reading the rest of this document as it applies to everyone!
2. Customer’s Privacy
Both CRAZY COW GIFTS and our various Suppliers, process the customers’ personal information (i.e. buyer’s name, email address, and shipping address). Sellers can only access the details of customers who placed an order with them. According to the EU law, Crazy Cow Gifts LTD and its various suppliers are considered separate and independent data controllers of buyers’ personal information under the prevailing EU legislation. This means that each party is responsible for the personal information it processes in providing the Services. For example, if a supplier, not CRAZY COW GIFTS, discloses to a 3rd party a buyer’s name or any other personal information when or after fulfilling an order for the buyer, or if the supplier uses the customer’s information for any reason other than fulfilling the buyer’s order, then the seller, not Crazy Cow Gifts, may be legally held responsible for the unauthorised disclosure or misuse of the buyer’s information.
If, however, for whatever reason CRAZY COW GIFTS and any of its suppliers are found to be joint data controllers of buyers’ personal information, and if CRAZY COW GIFTS is sued, fined, or otherwise incurs expenses and or damages because of something that the Supplier did as a joint data controller of buyer personal information, you agree to indemnify CRAZY COW GIFTS for the expenses /damages it occurs in connection with your processing of buyer personal information. See “Section 9. Indemnification” (or What Happens If You Get Us Sued) below for more information about your indemnification obligations to CRAZY COW GIFTS.
When you place an order with crazycowgifts.com, your items will be packaged and shipped to you directly by each supplier.The estimated delivery, which is displayed on the page of each product, can vary between products since some products (e.g. personalised gifts or made to measure items) may take longer to produce.
For more details on deliveries, please read our Delivery page.
4. Returns and Cancellations
All products sold on crazycowgifts.com, excluding non-returnable and personalised products, can be returned back to the supplier if faulty or defective, to request a replacement. To return a product you need to email us with your request within 7 days from the date you received the order, and we will advise what to do and where to send the item.
5. Warranties and Limitation of Liability
CRAZY COW GIFTSis committed in making our Services the best they can be, but sometimes things can go wrong. You understand that our Services are provided “as are” and without any kind of warranty (express or implied). We are expressly disclaiming any warranties of title, non-infringement, merchantability, and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing, or usage of trade.
Items CRAZY COW GIFTSdo not supply directly all of the items sold on our site, because of the above, CRAZY COW GIFTSdoes not or cannot make any warranties about their quality, safety, or even their legality. However, we do of course check out all our suppliers as far as possible, and only work with the best we can find, but we cannot be held accountable for the aforementioned.
If a buyer thinks that they have legal claim about a product they purchased, it must be brought against the supplier of the specific item. Because of the above you release CRAZY COW GIFTSfrom any claims connected to items sold through our website via third party suppliers, including for defective items, misrepresentations, or items that caused physical injury (like product liability claims).
Warranties. The philosophy of all of us here at CRAZY COW GIFTSis that of making our service the best we can, but we are by no means perfect and things may sometimes go wrong. As mentioned above, we must expressly inform you that our services are provided “as they are” and without any warranty (expressed or implied). We are expressly disclaiming any warranties of title, non-infringement, merchantability, and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing, or usage of trade.
We do not guarantee that: (i) the Services will be secure or available at any particular time or location; (ii) any defects or errors will be corrected; (iii) the Services will be free of viruses or other harmful materials; or (iv) the results of using the Services will meet your expectations. You use the Services solely at your own risk. Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.
Liability Limits. To the fullest extent permitted by law, neither CRAZY COW GIFTS, nor our employees or directors shall be liable to you for any lost profits or revenues, or for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the Services or these Terms. In no event shall CRAZY COW GIFTSs aggregate liability for any damages exceed the greater of one hundred (€100) Euros or the amount you paid CRAZY COW GIFTSin the past twelve months.
6. Disputes with Other Suppliers
If you have a dispute with another supplier of CRAZY COW GIFTS Services, we encourage you to contact the other party and try to resolve the dispute in a friendly way.
Case System. In the event that Buyers and Suppliers who are not able to resolve a difference directly related to a transaction on our websites, we will attempt to help you resolve disputes in all good faith, at our discretion; however, we will not make judgments regarding legal issues or claims. CRAZY COW GIFTS have no obligation to resolve any differences.
Release of CRAZY COW GIFTS. You hereby release CRAZY COW GIFTS from any claims, demands, and damages arising out of any differences with other users or parties.
7. Disputes with CRAZY COW GIFTS
If you have a grievance with us, please let us know as soon as possible and we will do our very best to resolve it. But if we can’t, then the rules below will govern any legal dispute involving our Services:
Governing Law. These Terms are governed by the laws of the Republic of Cyprus and the laws of the European Union. These laws will apply no matter where in the world you live. The Law courts of the Republic of Cyprus will have jurisdiction over all matters
8. Change of Terms
We may sometimes update these Terms. If we believe that the changes are important, we’ll for sure let you know by:
(1) Posting the changes on our website or
(2) Sending you an email or any other electronic communication, regarding these changes.
This will give you the opportunity to decide if you want to continue to use the Services. All these changes will take effect the moment of the posting of them on our site. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.
9. Some Finer Legal Points
The Terms, including all of the policies that compose the Terms, supersede all other agreements made between you and CRAZY COW GIFTS. In the event that any part of the Terms is found to be unenforceable, the specific part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.
10. Contact Information